About

East Tamaki Healthcare (ETHC) is owned by Nirvana Health Group, New Zealand’s largest independent primary healthcare group. Nirvana runs 43 clinics around the country, with 24 of them belonging to the ETHC brand.

The ETHC clinic network has been providing medical care in South Auckland for over 40 years. It began as a one doctor, one receptionist practice in 1968 in Otara, with ETHC founders Dr Kantilal Patel and Ranjna Patel taking over in 1977.  
 
Vision
 

To be the leading primary healthcare provider in the provision of affordable, accessible, culturally competent and high quality healthcare services to New Zealand communities.

Mission

To cater to the high health needs of all peoples living in the South Auckland community and wider Auckland region. We do this because we want our patients to be the healthiest and happiest they can be.
 
Our business is based on the principle that health can only be improved by building strong relationships with patients. Our long-standing links with patients allows for a true understanding of the challenges our communities face and enables health service delivery and staff training to be tailored appropriately.

This patient-centric philosophy along with a can-do attitude has enabled ETHC to respond to the vision and needs of the Ministry of Health as well as the Counties Manukau District Health Board.

Te Tiriti o Waitangi and The Ottawa Charter are the core documents from which our principles and values are based, and we are committed to directing our work to reflect this. 

Values

 Caring

We treat our patients with the utmost care and continually develop our services to ensure our performance is the best it can possibly be. Our multicultural team views all people as equal regardless of ethnicity, gender, sexuality, faith, socioeconomic and health status. 

Trust
We treat all people with dignity and respect. By being honest in all interactions and treating patient information confidentially we build trust within all relationships. 

Professionalism
We maintain professional standards in the provision of all our medical services and contacts with patients and whanau. We also take pride in our professionalism when dealing with the wider community and people working in the health sector. 

Access 

We believe our patients deserve to be seen on the day they want to be seen; we do not deny anyone access to our services. We have extended hours at a number of our practices, our facilities are widespread to enable choice and our fees are structured to make it possible for patients to access our services.  

Innovation 

We listen to the needs of our community and seek out new ideas and solutions to meet those needs. We proactively look for inventive ways to provide optimal service, care and quality to our community. 

Quality
All our practices are Cornerstone accredited by the RNZCGP. Every member of every team takes part in a quality assurance program. This reflects our belief that quality is an integral ingredient in ensuring patient satisfaction. 

Services
 
ETHC provides same day access, extended hours and low cost general and urgent care for over 170,000 patients. We also work closely with patients discharged from hospital and specialise in care for people with long-term conditions, like diabetes and mental illness.

ETHC offers a wide range of services within the scope of general practice: general medical consultations, radiology, maternity, minor surgery and immunisations. All our clinics are registerd as ACC providers so any consultations for accidents and injuries that are covered by ACC are free.  
 
Our network of clinics means you can attend any ETHC practice and be seen by any doctor who will have access to your medical notes for seemless care.

Because some of our clinics have extended hours and others also provide urgent care, you have access to our services seven days a week, from 8am–11pm.