Mission, Philosophy, Values

Mission
To be the leading primary healthcare provider in the provision of affordable, accessible, culturally competent and high quality health care services to New Zealand communities.
Philosophy
East Tamaki Healthcare (ETHC) has been built around the philosophy that health can only be improved by building strong relationships with patients. Hence patient satisfaction is vital to the staff. Dr Patel’s long standing links with his patients allows for a true understanding of the challenges the communities face; and enables health services delivery and training of staff to be tailored to meet the patients' needs.
Dr. Patel’s vision for community based, high quality primary health care will always be how ETHC will deliver its services. The patient centric philosophy along with a can-do attitude has enabled ETHC to respond to the vision and needs of the Ministry of Health as well as the Counties Manukau District Health Board.
Values
Caring:
We are a multi-cultural team of doctors, nurses and operational staff serving our community. We view our community as all peoples, entities, societies, internal and external to our service.
Trust:
We treat all people with dignity and integrity that our fellow brothers and sisters deserve. By being honest and truthful in all interactions and treating patient information confidentially we build trust within all relationships.
Professionalism:
We maintain professional standards in the provision of medical services through superior teamwork and self- development. We treat people with the utmost care and continually develop our services to ensure that our performance surpasses all expectations.
Access:
We do not deny anyone access to our services. We have extended hours at a number of our surgeries; our facilities are widespread to enable choice; and our fees are structured to encourage patients to use our services.
Innovation:
We always listen to the needs of our community and seek out new ideas and solutions to meet those needs. We pro-actively look for inventive ways to provide optimal service, care and quality to our community.
Quality:
We will continue to be the best we can in all aspects of the service and care that we provide. Every member of the team takes part in a quality assurance program. This reflects our belief that quality is an integral ingredient in ensuring patient satisfaction.